Answers to your questions

Welcome to Bad Bench, your destination for designer brand t-shirts and DTF transfers. We've compiled a list of frequently asked questions to help you understand our products, policies, and how we can best serve you. If you don't find what you're looking for, please don't hesitate to contact us directly.

Frequently asked questions

At Bad Bench, we believe in transparent communication and exceptional customer service. We're an online shop based in Schenectady, New York, specializing in high-quality designer t-shirts and custom DTF transfers. Our commitment is to ensure you have the best possible experience, from browsing our collection to receiving your order.

Are DTF transfers made for any fabric?
Direct to Film (DTF) transfers are incredibly versatile and can adhere to a wide range of fabrics, including cotton, polyester, blends, nylon, and more. This makes them an excellent choice for customizing various apparel items. For best results, we recommend following the specific application instructions provided with your DTF transfers.

How can I speak to a live representative?
We value direct communication with our customers. For any questions, concerns, or assistance you might need, you can speak to our live representatives. Please contact us via phone at [[phonenumber]] or email us at [[email]] during business hours. We're here to help.

What is your return policy?
Your satisfaction is important to us. If you are not happy with your purchase from Bad Bench, you can receive store credit or a full to partial return. Please refer to our Shipping & Returns page for detailed information on our policy and how to initiate a return or exchange.

How do you handle shipping orders?
Shipping times for your Bad Bench order depend on the size of the order and your chosen shipping method. We offer both regular mail and 3 to 5-day shipping options. You can select your preferred shipping method at checkout, and estimated delivery times will be provided. For more details, please visit our Shipping & Returns page.

What types of t-shirts do you offer?
Bad Bench specializes in designer brand t-shirts, offering a curated selection of stylish and high-quality apparel. Our collection includes various designs, fits, and colors to suit your preferences. Explore our range on the Designer T-Shirts page.

Where can I find more information about DTF transfers?
For comprehensive details on our Direct to Film (DTF) transfers, including application tips, care instructions, and available designs, please visit our dedicated DTF Transfers page. We aim to provide all the information you need to create amazing custom apparel.

Need more assistance?

We hope these FAQs have been helpful. If you have any further questions or require personalized support, our customer service team at Bad Bench is always ready to assist you. Your satisfaction is our priority, and we're committed to providing an exceptional online shopping experience.